VIRUS REMOVAL

Viruses are something that almost everyone has heard about (and many have experienced in one form or another), however most people don’t realise that a virus is just one type of MALWARE – it’s just commonly referred to as a ‘virus’.

If you suspect a virus is on your computer, please call us – (02) 6672 8300.
If your computer is infected, we can help ensure your computer is running safely again.
Additionally, we can advise you as to what to do if you have paid money to an unknown source, however if you have, then contact your bank immediately, before calling us.

Virus Detected

WHAT TO EXPECT AFTER A “VIRUS REMOVAL”

After taking your computer home…

  • Your computer can still run erratic due to file corruption. That is…if you liken a virus to a fish hook, once it has been removed, there can be further permanent damage that becomes evident in time, but wasn’t obvious when the virus was first removed.
  • Viruses are evolving all the time so there is no 100% guarantee that the system will be totally clean after first contracting a virus.
  • In some cases, the system may need a Full Windows Reload to fix the problem, however this depends on the type of infection.

Our friendly and trained staff can advise you on the software we use ourselves, to help ensure you are safe from future virus attacks. Simply call us on 02 6672 8300, or call in and ask…we will find the best option to suit your situation – whether you are a home-user, business or student.

What is malware?

Malware is a type of software that is designed to have a negative effect in some way…there are many types of malware, here are just a few...

 

  1. ADWARE

Adware will display ads on your computer so as to try to get you to buy things, thus creating revenue for the person who created the malware.

  1. RANSOMEWARE

Ransomware encrypts all the data on your computer so that the hacker can then hold your data for ransom, until the victim makes a payment.

  1. SPYWARE

Its purpose is to steal personal information like credit cards and passwords, then sends that information to the hacker.

  1. DISABLING

Some malware disables hardware and software components on your computer preventing them from working properly.

  1. TROJAN HORSE

A Trojan horse is malware that behaviours maliciously whilst appearing to be a normal operation eg. playing an online game. It varies from a virus because the Trojan binds itself files such as photos and audio files.

  1. WORMS

Worms attach themselves to different files, looking for pathways between computer – such as computer networks that share common file storage areas. Networks are usually slowed down when infected…once one computer is affected, it usually spreads very quickly throughout the network.

 

How do I avoid malware?

You can avoid malware quite easily, however sometimes even the best of us get an infection…so if you usually do everything right and just became forgetful this one time…don’t panic…just bring your computer in to us straight away – or at least call us for advice – 02 6672 8300.

Hacker

Here are some tips to follow

  • Don’t click on clickbait - clickbait is an advertisement that says something is shocking or unbelievable like “Wait til you see what happens next!” It’s designed to make you want to click on it, and then you are susceptible to being infected by malware.
  • Don’t download movies, music or games illegally (many of the sites which host such things, distribute malware).
  • Avoid adult websites (this does not apply to all, but most ‘free’ websites).
  • Don’t click on web advertisements and links that lead you away from legitimate sites like Facebook and YouTube.
  • Be careful about installing new software as many malware sites redistribute legitimate software with malware. Call us if you’re not sure – 02 6672 8300.
  • Be careful of phishing – sites that look like another site but is created to steal your login information. Again, if you’re not sure, call us to check – 02 6672 8300.
  • Avoid scareware - pages that are designed to make you call someone for help so they can get your bank details.

REMINDER…APPLE COMPUTERES ARE DEFINITELY NOT SAFE FROM MALWARE.